We offer free shipping for most orders. Packages usually arrive at your destination within 10-15 working days, but sometimes it takes longer. Product spot stage, after confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific Time will be shipped by the next business day. If you order after 1 pm Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included).
About Import Duty
Your order may be subject to import duties or taxes when the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which taxes will be applied. Please contact your customs office for specific amounts and percentages.
Please note that our store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. In rare occasions, customs agents may delay delivery of some packages.
Track your packages
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.
Tracking information Issues
Your satisfaction and advice are our motivation! If you have any questions about tracking information, feel free to contact us with your order number and the tracking number that you have. Our E-mail: firstname.lastname@example.org.
The lost package
X-SURE will be responsible for any items that are damaged or lost during transportation. If all else fails, please contact our support team directly at email@example.com for help.